Shipping policy
Shipping Policy
Production Time
Please allow 7–14 business days for production, plus shipping time.
Domestic Shipping (United States)
- Choose your preferred shipping method at checkout. Available options, costs, and estimated shipping times are shown before you place your order.
- Shipping estimates apply after production is complete and your order has shipped. Production time is additional to shipping time.
- Tracking information provided via email once shipped
Shipping Costs Calculated at checkout based on destination and shipping method selected.
International Shipping Available to select countries. Shipping costs and delivery times vary by destination and are calculated at checkout.
- Choose your preferred shipping method at checkout. Available options, costs, and estimated shipping times depend on your destination. Shipping estimates apply after production is complete and your order has shipped.
- Customer is responsible for any customs duties, taxes, or fees imposed by the destination country
- We are not responsible for delays caused by customs clearance
- International orders may require a signature upon delivery
Order Tracking You will receive a tracking number via email once your order ships. Please allow 24 hours for tracking information to update.
Delivery Issues
- Lost packages: Contact us if your package hasn't arrived within 10 business days of the estimated delivery date
- Damaged in transit: See our Return & Refund Policy
- Incorrect address: We are not responsible for packages shipped to an incorrect address provided by the customer
Delays Estimated delivery times are not guaranteed. We are not responsible for shipping delays caused by carriers, weather, or other events beyond our control.
Contact Questions about shipping? Email info@slatepuzzle.com