Shipping policy
Shipping Policy
Domestic Shipping (United States)
- Standard Shipping: 5-7 business days via USPS or other carriers
- Expedited Shipping: 2-3 business days (available at checkout)
- Orders are processed within 1-2 business days
- Tracking information provided via email once shipped
Shipping Costs Calculated at checkout based on destination and shipping method selected.
International Shipping Available to select countries. Shipping costs and delivery times vary by destination and are calculated at checkout.
- Delivery times: 7-21 business days depending on location
- Customer is responsible for any customs duties, taxes, or fees imposed by the destination country
- We are not responsible for delays caused by customs clearance
- International orders may require a signature upon delivery
Order Tracking You will receive a tracking number via email once your order ships. Please allow 24 hours for tracking information to update.
Delivery Issues
- Lost packages: Contact us if your package hasn't arrived within 10 business days of the estimated delivery date
- Damaged in transit: See our Return & Refund Policy
- Incorrect address: We are not responsible for packages shipped to an incorrect address provided by the customer
Delays Estimated delivery times are not guaranteed. We are not responsible for shipping delays caused by carriers, weather, or other events beyond our control.
Contact Questions about shipping? Email info@slatepuzzle.com