Refund policy

Return & Refund Policy

Returns: We accept returns within 30 days of delivery for unopened, unused puzzles in original packaging. Customer pays return shipping.

Refunds: Refunds issued within 5-7 business days of receiving the returned item, minus original shipping costs.

Damaged/Defective: If your puzzle arrives damaged or defective, contact us within 7 days with photos. We'll send a replacement at no cost or issue a full refund including shipping.

No returns on: Opened puzzles (due to the nature of the product and small parts).

Contact: info@slatepuzzle.com for all return requests.