Refund policy

Return & Refund Policy

Returns: We accept returns within 30 days of delivery for non-custom, unopened, unused puzzles in original packaging. Customer pays return shipping.

Refunds: Refunds issued within 5-7 business days of receiving the returned item, minus original shipping costs.

Custom orders: All custom orders are final sale and are not eligible for returns or refunds. If your custom puzzle arrives damaged or defective, please email info@slatepuzzle.com with your order number, a description of the issue, and clear photos. We review each case individually and will work with you to determine an appropriate resolution.

Damaged/Defective non-custom orders: If your non-custom puzzle arrives damaged or defective, contact us within 7 days with photos. We'll send a replacement at no cost or issue a full refund including shipping.

No returns on: Opened puzzles (due to the nature of the product and small parts).

Contact: info@slatepuzzle.com for all return requests.

Color variations: Due to the manufacturing and anodizing process, slight color variations may occur between puzzle pieces. These variations are a normal characteristic of the material and are not considered defects. Returns or refunds will not be accepted solely for these variations.